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Due to the rising cost of silver we are sorry to report the hoop earring styles in the current catalog/supplements will no longer be sterling silver. We are happy to report, the same high-quality hoop earring styles that everyone loves are available to purchase in a non-sterling style, the only difference is the metal composition. We pride ourselves in offering high-quality products and great customer service, please rest assured the new silver hoop earrings, albeit not sterling silver, are just as beautiful as ever!
At F.A.I.T.H. company we pride ourselves in the quality of our products and customer satisfaction. We recently learned an unscrupulous manufacturer has been selling us our hoops earring styles under the pretense that they are sterling silver when in fact they are not. We are very distressed about this situation and are currently taking steps to correct the issue. While the hoop earring styles were still of a high quality, the ones you purchased from us may have been affected. If you are dissatisfied with your hoop earring purchases made from January 2012 through January 2013, you can return them to us by March 31, 2013 and we will be happy to exchange them for similar product or something you choose of equal value from our current catalog. We will ship these items back to you no charge. Due to the rising cost of silver (which was apparently the reason our supplier sent us inferior product) we will currently be able to offer non-sterling silver hoop earrings. When silver prices stabilize and we find a trustworthy manufacturer we will consider offering sterling silver products again.
We value you as a customer and want to make sure we are doing what we can to meet your needs. Please let us know if you have any questions. We are sorry for the inconvenience and we thank you for your understanding of this unfortunate situation.
Return your hoop earrings along with a copy of your sales receipt and a notation of the items you would like in exchange to:
4275 Kellway Circle #112
Addison, TX 75001
Attn: Returns H1213
By Regular Mail:
4275 Kellway Circle, Suite 112
Addison, TX 75001
Customer Service: 972-248-0212